Overview
At AdFree, we strive to provide the best ad-blocking and VPN services at the most affordable prices. We understand that there may be situations where our service does not meet your expectations. This Refund Policy outlines the conditions under which refunds are provided.
30-Day Money-Back Guarantee
If you are not satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase. This 30-day money-back guarantee is applicable only for first-time subscriptions. To be eligible, you must contact our support team within 30 days of your purchase date.
Conditions for Refunds
Refunds will not be granted under the following circumstances:
- If a refund request is made after the 30-day money-back guarantee period.
- If the user has violated our Terms of Service or engaged in prohibited activities.
- If the request pertains to a renewal of a subscription. Refunds are only available for initial purchases.
- If a user is unable to access the service due to factors beyond our control (e.g., user’s network restrictions).
Refund Process
To request a refund, please contact our support team at support@adfreemail. Include your purchase details and the reason for your request. We will process your refund within 7-10 business days, depending on your payment method.
Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page. Your continued use of our services after changes are made constitutes your acceptance of the new Refund Policy.
Contact Us
If you have any questions about this Refund Policy, please contact us at support@adfreemail.